Privacy Policy

Personal data means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time.

We collect your personal data when:

• You create an online account ("Account");
• You place an order via the website or by telephone;
• You subscribe to the newsletter or events updates;
• You make a complaint or enquiry or provide other feedback to us;
• You disclose your personal data to us through the website/social media or at any other point.

The information that you provide when setting up your account or placing a telephone order may include your name, email address, telephone number, delivery address, billing address and payment information. Please note that we will not be storing your payment information, this will be done via a third party payments company.

If you register to hold an account with us, you will also have a unique password which enables you to access your account.

Please also note that we may record telephone calls when you communicate by telephone with us. If we do record your telephone call, you will be made aware of this and the intended purpose of any such recording by an automated message before you speak to a member of the team.

We may receive information about you if you use any of the other services we provide on this website, or from other entities and affiliates. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you (including information that is publicly available) from them.

Where permitted by law, we may combine this information we receive from other sources, including from social media websites, with information you give to us and information we collect about you. We may use this information and the combined information for learning more about your preferences as our customer, for enhancing your user experience on our websites and for providing you with information, content and offerings tailored to your needs.

In addition, we use cookies as explained below.

Where collection of some personal data is necessary for us to carry out the purposes listed above, we will make it clear that we will not be able to carry out those purposes without provision of the information.

We don't sell your data. We share it only with service providers who process it on our behalf (website hosting and database, Calendly for appointment booking, ClubRight for membership management, and Meta for advertising measurement and Google for website analytics where you've accepted cookies), or where required by law.

When you book, we receive your name, email, phone number and booking answers from Calendly, along with details of the advert or link that brought you to us, so we can manage your appointment, follow up with you, and understand which adverts work.

Lawful basis: taking steps at your request before entering a contract (the appointment) and our legitimate interests in measuring our advertising.

Retention: booking and attribution records are kept for 24 months, then deleted.

It is up to you to decide how we can use and handle your personal data. Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data rectified;
• have your data erased;
• restrict how we process your data;
• object to processing, including to direct marketing; and
• data portability.

Access requests are free, and we respond within one month. In order to contact us to make such a request or to let us know that you no longer want your personal details to be held by us where you have previously consented to us using your details in accordance with this privacy policy (or for any other query related to the use of your personal data), please send an email to windmill.hill@longevity-network.com.

You also have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

You can access the personal information we hold about you via your account to obtain a copy of it and to correct, amend, or delete information that is inaccurate. You can also close your account altogether at any time.

It is your responsibility to ensure that you submit true, accurate and complete information on your account and keep it up to date. You may also update your personal information by contacting us through the contact details provided below. Please make sure to include your name and email address in your initial correspondence; this helps us protect the details and preferences on your account from unauthorised access.